In our process for distributing kitchen and home appliances to the B2C market segment, each step is meticulously executed to ensure efficient order fulfilment:

• Receiving and Storing Inventory: We meticulously count, inspect, and inventory incoming inventory to ensure accuracy and quality. Products are tagged with barcodes for efficient tracking and retrieval from storage.
• Order Processing: Our management systems efficiently manage product picking and packing activities based on each customer's order.
• Picking: Items are selected from our warehouse by a dedicated team or warehouse robots, following precise instructions from the packing slip. Details such as product variants, SKUs, sizes, and quantities are meticulously verified.
• Packing: Our packing team carefully selects materials to ensure items are packed efficiently, considering dimensional weight to optimize transport and potentially reduce shipping costs. Return shipping materials and labels are included for customer convenience.
• Shipping: Orders are dispatched through established transportation channels, ensuring prompt delivery either directly to the customer's doorstep or to designated retail locations.
• Delivery: Shipping routes are managed to ensure swift delivery, often involving multiple carriers to efficiently reach the customer
• Returns Processing: We facilitate hassle-free returns by including return shipping materials and labels with orders. Returned items are carefully processed to maintain inventory accuracy and readiness for resale or exchange.

Ultimately, order fulfilment is integral to our operations, ensuring that every customer receives their purchased items promptly and efficiently. It forms the cornerstone of our commitment to delivering exceptional service and satisfaction in the B2C market segment.

At Serenity Group, we operate a comprehensive service center that spans across 26 cities in Egypt, boasting a proven track record in repairing and servicing kitchen and home appliances over the years. In our post-purchase process, we prioritize the following elements as outlined in our contracts or B2C platforms:

• Shipping Methods: We utilize reputable domestic shipping companies known for their quality service and competitive pricing, ensuring our products remain accessible in the market.
• Customer Relationships: Building strong B2B relationships is paramount to us. We focus on enhancing customer support and satisfaction by accommodating the preferences and needs of individual consumers and wholesalers alike.
• Return Processing: While B2B orders involve detailed return procedures specified in contracts due to their larger quantities, our B2C transactions adhere to standardized market return and refund policies, tailored to meet consumer expectations.

Our commitment to delivering tailored service excellence in both B2B and B2C sectors enables us to provide efficient and effective fulfillment that meets the unique demands of each market segment.